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Frequently Asked Questions

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  • Model: FAQ
  • Manufactured by: Security Warehouse
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Shipping 

All processed orders are dispatched within 5 working days however most are dispatched within 72 hours.  Sadly we do not currently guarantee a Next Day delivery Service.

Delivery charges are calculated upon weight.  To calculate shipping costs, there is a Shipping estimate available within the checkout process, before purchase.  Place items into the cart, and continue to check out where the Shipping Estimate will be available.  For orders to Mainland UK under £150 and up to 10kg FASTER shipping method is £4.59 + vat, we do offer an alternative at £3.50 + vat.

Our courier ParcelForce in the UK use an email and text notification service, if you prefer notification of delivery by text please enter mobile telephone number in contact details, automatically if no mobile number is entered email will be used.  ParcelForce will notify of your delivery time on day of delivery if Text option preffered.

Please Note in the interests of Fraud Prevention

We can only ship to the Card Billing Address for the first order when using a new Card. If you have selected a different address your order may be stalled. If you would like this order shipped to the billing address, please raise a support ticket requesting this. Please include your order number in the support request.

If Paying by Paypal we can only accept paypal accounts that have a confirmed address and a verified Account. (Non uk verified only)Non verified and unconfirmed addresses will be stalled, awaiting a change in status by the client with Paypal

If choosing payment method as manual bank transfer please be advised the bank will levy charges for payments made outside of the UK, £1 for payments up to £100, and £7 for payments over £100, so please allow for this in your payment transfer.

Stock Items?

Stock is calculated from stock take and stock orders due in.  These figures are updated weekly and are accurate.

Price Promise

Here at Security Warehouse we aim to have the best prices on the internet. We have a team of people dedicated to ensuring our prices are amongst the best value online, but where we have missed one please let us know by phone or using our support systems. You can request support either via our support ticket system, or our community support forum. Please see the main page for details on these support systems.   If you find a better price or genuine offer please report it to our team so that we can  better it.

What do I do with a Faulty Item?

If you discover a fault with any of our products please contact our tech support team on our Support Ticket System. Most 'faults' are quickly resolved via this. Where a more complicated fault exists one of our tech team will call you back to further diagnose the fault. We do this to try and prevent items being shipped back to us, and when diagnosed found to be fully working. We reserve the right to charge a test fee and shipping on any returned item when tested, found not to be faulty. For obvious defects and/or manufacturers recommendation please notify us and return the items within 28 days of delivery.
Within 28 days of purchase, if your goods are faulty we will offer a prompt replacement of the relevant components. This does not apply to faults caused by accident, neglect or misuse. A replacement will only be issued when the faulty item provided is in "as new" condition and undergone an initial technical examination. We must be notified of the fault within 28 days of purchase and proof of purchase MUST be provided. If your purchase develops a fault after 28 days and within its 12 month guarantee we will arrange to repair and return the product to you free of charge.  The shipping cost to us is the responsibility of the customer. Items which have been collected that are tested ‘No Fault Found’ will have the collection, and redelivery cost charged along with the diagnostic test fee. After 28 days you can also return your faulty goods directly to the manufacturer for repair providing them with proof of purchase. Failure to do so renders the 12 month guarantee invalid and no repair will be made.

Security Warehouse cannot be held responsible or compensate for items damaged in transit, or items damaged in transit and not notified on delivery.

What happens if my items are damaged?

In the unlikely event your order is damaged in transit, then please report it to us immediately on our Online Ticket Support System, stating your order reference. Please retain the original packaging and all manuals and leads for returning your order. We will then arrange for collection of the damaged item.

What happens if delivered I no longer want the item?

Goods, which have been ordered incorrectly or are no longer required must be returned unopened and will be subject to a 20% handling fee, if not returned/or notified to us in writing within 14 working days. Goods must be returned as they were shipped (i.e., original packaging, unopened, all documentation and or accessories) if this is not the case the fee may be increased or the items returned.  Goods returned must have the relevant RMA number clearly marked on the outside of the packaging; please do not write on the original product packaging, as this will no longer be deemed as new, a handling charge of 20% will be applied.

All orders are accepted on the terms and conditions unless these terms are varied in writing by an authorised personnel of Security Warehouse Ltd.

Errors, Omissions and Exceptions

While every effort has been made for images and descriptions to be accurate - the information appearig on this site is for guidance purposes only.

HeartBleed

On April 7th, 2014, a major vulnerability in the technology that powers encryption across much of the Internet was discovered. You can read more about this on http://heartbleed.com. We took immediate action to patch this vulnerability in our infrastructure and we are no longer vulnerable. Although we have no evidence of malicious behaviour, we recommend that you reset your password as an extra precaution. If you haven’t done it yet, please click the Login button and select the "Forgot password?" link; follow the directions to select a new password.

Reward Points

We have now implemented our Reward Points scheme at an introductory offer.  These are for you to collect SecWare points online and instore, then spend them on all of our products.  The option to use "Earned" points towards your purchase will be available during check out.


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