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Cant Log On Website

Started by rowdy, Dec 13 2011 01:36 PM

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8 replies to this topic

#1 rowdy

Newbie

Members
7 posts

Posted 13 December 2011 - 01:36 PM

hi, every time i return the password is not accepted and when i retrieve new password it still does not work,do you want my money or not ?

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#2 Secware

Advanced Member

Moderators
201 posts

Posted 13 December 2011 - 02:48 PM

Can I please ask which Browser you are using?

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#3 rowdy

Newbie

Members
7 posts

Posted 13 December 2011 - 05:26 PM

google

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#4 accounts3

Advanced Member

Administrators
254 posts

LocationUK

Posted 26 January 2012 - 03:55 PM

We are addressing this problem and our technical staff we have a 'fix' very shortly

If you do not wish to post your query on a public forum, please PM one of us. although many questions are of a similar nature, so when posted here it allows others to get advice, and also allows other forum members with knowledge to answer the posts.

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#5 ravis94

Advanced Member

Members
101 posts

Posted 26 January 2012 - 10:10 PM

Might I also add that this same issue is happening on Google Chrome and Safari (on iPhone and iPad)... I keep getting sent to the homepage trying to login eventhougn the login credentials are correct. I have to clear my browser cache and Internet history every single time I wish to log in...

Ravi

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#6 Lingo

Newbie

Members
2 posts

Posted 31 January 2012 - 06:36 PM

Hi,
I have the same problem.
Tried multiple browsers (IE and Firefox and mobile from my Iphone) without any success.
Works to log into the forum though, but not much good if you want to place an order.

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#7 Secware_Tech6

Advanced Member

Administrators
1,013 posts

LocationTech Support

Posted 02 February 2012 - 12:51 AM

We have found the problem its a php issue but it doesnt affect everyone. But we are working on a fix and expect it to be tested and rolled out towards the end of this week.

Support.

Please PM One of us directly if your query is not of a public nature. However please use the forum for normal enquiries as this allows others to answer and learn from your question.

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#8 accounts3

Advanced Member

Administrators
254 posts

LocationUK

Posted 27 April 2012 - 08:47 AM

The problem of logging on and dropped carts should be addressed over this week end. We hope that all the web site problems that have been experienced lately will be solved with this ::)

If you do not wish to post your query on a public forum, please PM one of us. although many questions are of a similar nature, so when posted here it allows others to get advice, and also allows other forum members with knowledge to answer the posts.

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#9 niamh88

Newbie

Members
2 posts

Posted Yesterday, 11:24 AM

when i use my username only to log in the error was reproduced and when i used email id it worked for log in why so?
is the user name not sufficient to log in??

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